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Antonio Alvaro
Antonio Alvaro

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Nov 6, 2021

Integrating voice to customer journeys

A voice interface in customer journeys can bring new insights and better customer experience. Bots are now very easy to integrate to applications and the support for voice and text recognition inputs backed by machine learning continues to improve exponentially in capability, supporting more general use cases. …

Customer Experience

2 min read

Integrating voice to customer journeys
Integrating voice to customer journeys

Jun 1, 2021

Will crypto disrupt the retail industry?

Retail was one of the first and most disrupted industries by the emergence of the internet. What years later would be referred to as Web 1.0 drove exponential growth in remote selling with the ecommerce revolution. The arrival of Web 2.0 …

Retail Technology

4 min read

Will crypto disrupt the retail industry?
Will crypto disrupt the retail industry?

Apr 29, 2021

The frictionless shopping experience and metrics for customer value

In his yearly letter to shareholders published 15th of April 2021, Jeff Bezos shared some fascinating back of the envelope calculations on the value that Amazon creates to its customers. 28% of purchases at Amazon are completed in three minutes or less and 50% in less than 15 minutes. He…

Amazon

3 min read

The frictionless shopping experience and metrics for customer value
The frictionless shopping experience and metrics for customer value

Jan 27, 2020

5 Retail technology takeaways from NRF 2020

Another great show this year at NRF in New York. Between great meetings with our customers and partners, some impressions below from the exhibitor floor Store Digital twins Satya Nadella mentioned them in his opening keynote of NRF and were a topic of conversation with many partners. A digital store…

Nrf

3 min read

5 Retail technology takeaways from NRF 2020
5 Retail technology takeaways from NRF 2020
Antonio Alvaro

Antonio Alvaro

https://www.linkedin.com/in/antonioalvaro/

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